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Kommentaarbeleid
deur Die webredakteur
2011-07-21 13:05
Rapport se kommentaarstelsel laat julle, ons lojale lesers, toe om ons te help om kommentaar op ons webwerf te modereer.
Wat beteken dit? Wel, ons het 'n rukkie gelede al twee belangrike veranderings aangebring aan die stelsel wat ons hoop die gehalte van kommentaar op ons webwerf gaan verbeter. Ons herinner graag aan die volgende:
Eerstens sal gebruikers moet inteken voor hulle kommentaar kan lewer. Dit kan gedoen word met 'n Facebook-profiel. Dit beteken ons kan gebruikers en hulle profiele op ons stelsel nagaan, en die nodige stappe neem as dit nie in lyn is met ons beleid nie.
Tweedens kan gebruikers – of hulle ingeteken is of nie – kommentaar rapporteer aan ons redakteurs deur net op die "Rapporteer"-skakel langs elke kommentaar te kliek. Dit stel ons in kennis van die kommentaar, en laat ons toe om dit te verwyder as dit nie met ons beleid ooreenstem nie. Die krag lê dus in jou hande om kommentaar te rapporteer en gebruikers wat die fasiliteit misbruik van ons webwerf te verwyder.
Gebruikers word aangemoedig om kommentaar wat nie aan die standaarde hieronder voldoen nie, te rapporteer deur op die “Rapporteer”-skakel langs die kommentaar te kliek.
Hier is ons kommentaarbeleid:
– Die doel van Rapport se kommentaarfasiliteit is om oop besprekings van aktuele sake vir ons gebruikersgemeenskap moontlik te maak. Kommentaar wat nie tot dié doel bydra nie, of wat duidelik nie met ‘n artikel verband hou nie, kan deur Rapport verwyder word.
– Geen persoonlike aanvalle op ander gebruikers en/of joernaliste sal toegelaat word nie. Gebruikers wat hulle herhaaldelik aan dié soort gedrag skuldig maak se gebruikersrekeninge sal gekanselleer word.
– Haatspraak en kommentaar wat geweld aanhits word nie toegelaat nie. Dit sluit in rassisme, seksisme, homofobie, anti-Semitisme en enige ander uitspraak wat enige bevolkings- of kulturele groep verkleineer of beledig. Kommentaar met kru of onvanpaste taal of enige vorm van haatspraak sal verwyder word. Gebruikers wat hulle skuldig maak aan haatspraak se gebruikersrekeninge kan gekanselleer word.
– Telefoonnommers, e-pos-addresse en ander privaat-inligting sal dadelik van die webwerf verwyder word.
– Kommentaar wat skakels bevat na onvanpaste inhoud sal verwyder word. Skakels na persoonlike blogs wat wel verband hou met artikels is toelaatbaar.
As deel van dié nuwe stelsel onderneem ons om kommentaar wat gerapporteer word binne 12 uur na te gaan. Ons behou egter die reg voor om kommentaar wat gerapporteer is wat wél aan ons kommentaarbeleid voldoen, nie te verwyder nie.
'n Uittreksel uit 'n artikel wat op die scientificamerican.com-webblad oor die woede wat mens dikwels in die webkommentare teëkom, lui:
[P]sychologists say this addictive form of vitriolic back and forth should be avoided — or simply censored by online media outlets — because it actually damages society and mental health.
These days, online comments "are extraordinarily aggressive, without resolving anything," said Art Markman, a professor of psychology at the University of Texas at Austin. "At the end of it you can't possibly feel like anybody heard you. Having a strong emotional experience that doesn't resolve itself in any healthy way can't be a good thing."
If it's so unsatisfying and unhealthy, why do we do it?
A perfect storm of factors come together to engender the rudeness and aggression seen in the comments' sections of Web pages, Markman said. First, commenters are often virtually anonymous, and thus, unaccountable for their rudeness. Second, they are at a distance from the target of their anger — be it the article they're commenting on or another comment on that article — and people tend to antagonize distant abstractions more easily than living, breathing interlocutors. Third, it's easier to be nasty in writing than in speech, hence the now somewhat outmoded practice of leaving angry notes (back when people used paper), Markman said. [Infographic: A Typical Day on the Internet]
And because comment-section discourses don't happen in real time, commenters can write lengthy monologues, which tend to entrench them in their extreme viewpoint. "When you're having a conversation in person, who actually gets to deliver a monologue except people in the movies? Even if you get angry, people are talking back and forth and so eventually you have to calm down and listen so you can have a conversation," Markman told Life's Little Mysteries.
Chiming in on comment threads may even give one a feeling of accomplishment, albeit a false one. "There is so much going on in our lives that it is hard to find time to get out and physically help a cause, which makes 'armchair activism' an enticing [proposition]," a blogger at Daily Kos opined in a July 23 article.
And finally, Edward Wasserman, Knight Professor in Journalism Ethics at Washington and Lee University, noted another cause of the vitriol: bad examples set by the media. "Unfortunately, mainstream media have made a fortune teaching people the wrong ways to talk to each other, offering up Jerry Springer, Crossfire, Bill O'Reilly. People understandably conclude rage is the political vernacular, that this is how public ideas are talked about," Wasserman wrote in an article on his university's website. "It isn't."
Communication, the scholars say, is really about taking someone else's perspective, understanding it, and responding. "Tone of voice and gesture can have a large influence on your ability to understand what someone is saying," Markman said. "The further away from face-to-face, real-time dialogue you get, the harder it is to communicate."
In his opinion, media outlets should cut down on the anger and hatred that have become the norm in reader exchanges. "It's valuable to allow all sides of an argument to be heard. But it's not valuable for there to be personal attacks, or to have messages with an extremely angry tone. Even someone who is making a legitimate point but with an angry tone is hurting the nature of the argument, because they are promoting people to respond in kind," he said. "If on a website comments are left up that are making personal attacks in the nastiest way, you're sending the message that this is acceptable human behavior." [Niceness Is in Your DNA, Scientists Find]
* Lees gerus die volledige artikel.